All itineraries are quoted based on the actual “real-time” availability and rate information we are receiving (from hotels, airlines, etc). Until your deposit is received, the rate and availability is not guaranteed. Once we confirm your reservation all rates are guaranteed. As we use several outside vendors, if any arrangements in your itinerary change after confirmation, we will contact you and offer a suitable alternative.
Here is the general guideline for our cancellation policy if your agent does not mention otherwise:
Cancellation Policy for Tours, activities and airport transfers: For cancellations up to 2 weeks before tour, activity or transfer date there is no cancellation fee. For cancellations within 2 weeks of tour, activity or transfer date, we will charge a 100% cancellation fee. We cannot give any refund on no-shows for tours, activities or airport transfers.
*for large groups, please refer to your agent for the cancellation policy and booking requirements